Privacy policy

This policy explains what information Kensington Medical Services, a trade name of Kensington Professional Services LLC ("Kensington," "we"), collects through kensingtonmed.com, how we use it, and the choices you have.

Information you give us

• Case submissions. Your name, email, firm and attorney; the veteran’s name; the conditions and theories at issue; your deadline; how records will be shared and any link provided; and any notes. We use this only to review the case, prepare an opinion if engaged, and communicate with your team.
• Requests for CVs or samples. Your name, email and firm, and optionally your phone, the type of case you’d like to see and any notes. The form is hosted by Google Forms. We use this to respond to your request and to follow up about our services.
• Veteran contact form. Your name, email, optional phone and state, whether you’ve had a VA decision in the last 12 months and, optionally, its date. The form is hosted by Google Forms. We use this to reply to you and, only if you ask us to by checking the box on the form, to pass your contact details to an attorney partner who handles VA disability claims for a no-commitment consultation. We aren’t paid for referrals. We ask that you not send medical details through this form.

Job applications. If you email us a resume through our careers page, we use it only to evaluate your application.

Medical records are not uploaded to this website. Firms share them with us through secure file-sharing links or secure email, outside the website.

Where submissions are stored

Form submissions are sent directly to our Google Workspace account and stored there with access limited to Kensington staff. We do not sell personal information, and we do not share it except with the physicians and staff working on a case, service providers who help us operate (such as our email, hosting and software providers), or when required by law.

Information collected automatically

Our hosting provider records standard technical information such as IP address, browser type and pages requested, to deliver and secure the site.

On our marketing pages we may use a website visitor tool that identifies the companies, and in some cases the business contacts, that visit our site. This tool sets a cookie and runs only if you accept it in the cookie notice. It never runs on our case submission or veteran pages. You can decline or withdraw consent at any time by clearing cookies for this site, and we honor Global Privacy Control signals as a decline.

Email

If you are an attorney or law-firm staff member, we may email you about our services. Every marketing email includes a way to unsubscribe, and we honor unsubscribe requests promptly.

Retention

We keep case information for as long as needed to complete the work, meet professional and legal obligations, and respond to follow-up questions from the firm. Contact requests are kept while we have an ongoing relationship and deleted on request.

Your choices

You can ask us to access, correct or delete personal information you submitted through this site by emailing theo@kensingtonmed.com. Depending on where you live, you may have additional rights under state privacy laws, and we will respond to verified requests as those laws require.

Children

This site is intended for adults and is not directed to children.

Changes

We may update this policy and will change the date above when we do.

Contact

Kensington Medical Services, Richmond, Virginia. theo@kensingtonmed.com, (804) 220-0097.